Returns & Refunds
We want you to love every cup. If something's not right, we'll fix it.
Satisfaction Guarantee
If you're not completely satisfied with your coffee, we'll make it right. No questions asked.
14-Day Window
You have 14 days from the date of delivery to request a return or exchange.
Easy Process
Simply contact us, and we'll guide you through the return process step by step.
Responsive Support
Our team typically responds within 24 hours to resolve any issues you may have.
How It Works
Our simple 4-step process ensures quick resolution of any issues.
Contact Us
Reach out via email or phone within 14 days of receiving your order.
Share Details
Tell us about the issue and share photos if the product arrived damaged.
Choose Resolution
We'll offer a replacement, exchange, or full refund—your choice.
Get Sorted
Refunds are processed within 5-7 business days. Replacements ship immediately.
Policy Details
Eligible for Return
- Unopened bags within 14 days of delivery
- Damaged or defective products (with photos)
- Wrong product delivered
- Quality concerns (we'll investigate and make it right)
Refund Timeline
Once approved, refunds are processed within 5-7 business days. The amount will be credited to your original payment method. Bank processing times may add 2-3 additional days.
Exchange Policy
Prefer a different roast or grind? We're happy to exchange your coffee for another product of equal or lesser value. If you'd like something pricier, you can pay the difference.
Subscription Orders
Subscription orders follow the same return policy. You can also pause, skip, or cancel your subscription at any time through your account dashboard.